Help

Find answers about products, eligibility and account access, so you can continue your home-financing journey with confidence.

Find your next step

Understand the products, application stages and what to prepare before you begin.

Explore the journey

Understand your result

Verify your NHF number with the code sent to your NHF-registered email, then create your account.

Check eligibility

Access your account

Choose your product and continue to secure sign-in or create an FMBN account.

Account access

Common questions

Is an eligibility result a final approval?

No. The check confirms your NHF details so you can create an account. A full application requires the applicable verification, affordability, property and formal review steps.

Where do I choose a property?

Property selection takes place in your FMBN account after you sign in. It shows properties available under your selected product and application context.

What if the eligibility service is unavailable?

An unavailable service is not an ineligible result. Keep your information ready and use the option to update your details and try again when the service is available.

Can I apply for a product marked coming soon?

Products marked coming soon are not open for applications yet. Choose one marked available to check your eligibility.

What information should I prepare?

Prepare your identity and contact details, relevant NHF contributor information and income evidence. You upload documents in your FMBN account, not on this website.

How do I correct my account details?

Choose Change details and start again during verification. Your contact details stay available to edit; enter your password again and request a new code for the corrected details.

What if I need help completing the digital journey?

Review the step-by-step journey and the information shown beside each form. This page provides self-service guidance. Phone and email assistance are not available through this portal yet.

Keep your account safe

Keep passwords and verification codes private. The public portal helps you prepare; protected documents and property selection stay in your FMBN account.

Self-service guidance

This page contains answers and steps you can follow yourself. Phone and email assistance are not available through this portal yet.

Continue securely